FREQUENTLY ASKED QUESTIONS

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If you are struggling to find your product or can't see it on our website just send us an inquiry at inquire@sosnatrading.com and we can sort you out.

Yes, we understand that each project is unique. Feel free to contact our team to discuss your specific requirements. We offer tailored solutions to meet the unique needs of your construction, energy, or mobility project.

We require a deposit of 15% of the invoice before order confirmation. Prior to shipping, we require the rest of the balance due. Depending on stock and availability, the lead time may be significantly reduced. In this case, we would indicate for 100% of the payment.

To request a quote or place an order, simply navigate to the contact page on our website and fill in the "Contact Us" form or email us at inquire@sosnatrading.com indicating the products, quantity and specifications you would like to get. Our Sales team will get back to you ASAP. We will prepare an offer and send it to you. After confirmation you will receive a proforma invoice which you can forward to your bank.

We operate globally, serving clients across Asia, Europe, the Middle East, and North America. Our strategic base in Hong Kong allows us to efficiently manage logistics and deliver products to construction sites and businesses worldwide.

Warranty and support vary by product. Please refer to the product-specific documentation or contact our customer support team for detailed information on warranties, maintenance, and technical support.

Absolutely. Our lighting solutions cover a broad spectrum, suitable for residential, commercial, and industrial applications. Whether you need energy-efficient LED lighting, smart lighting systems, or specialized industrial lighting, we have you covered.

Yes, sustainability is a core value for us. We strive to source construction materials from reputable suppliers who adhere to environmentally responsible practices. Additionally, we offer a range of eco-friendly and sustainable options to support green building initiatives.

Usually, your order will be shipped within 12-14 business days. If you have any special requirements, delivery times may change to around 30-35 days. This will depend on the order quantity and product selection. For items we keep in stock, shipping can take place within less than a week.

You can reach our customer support team through the provided contact information on our website. Whether through email at inquire@sosnatrading.com or phone, our dedicated team is ready to assist you with any inquiries, concerns, or support needs.

If you have any additional questions or need further clarification, don't hesitate to reach out to us. Our team is here to ensure your experience with our products and services exceeds your expectations.